OPM Sales – Frequently Asked Questions (FAQs)
The following is a list of our most frequently asked questions. If you require further assistance, have questions, or want to share your shopping experience, please contact us at: online@opmsales.com.
1. What is your return/refund policy?
Returns/Refunds – are available 30 days of purchase with your original receipt. All merchandise must be unworn, unwashed, and include the original packaging and tags attached and intact. The policy may change from time to time. Kindly check our Return Policy as well as the In-store Return Policy notice at the time of your visit. In the event of any dispute or variation, the in-store policy and the store manager’s decision will be final.
2. What is your Online Return policy?
Returns/Refunds – 30 days from the original ship date, with the original receipt. All merchandise must be unworn, unwashed, and include the original packaging and tags attached and intact. The policy may change from time to time. Kindly check our Online Return Policy for the latest information.
3. How do I return a product I purchased online?
To return an item purchased online, you can ship it to our Distribution Center if you’re unable to visit a store. The return shipping cost is your responsibility. Please use a prepaid courier and ensure your package has a valid tracking number. Please check our Online Return Policy page for step by step instructions.
For any grievances related to returns, please email online@opmsales.com and we will get back to you promptly.
4. Which items are final sale?
All headwear and base-layer apparel/accessories (hats, headbands, helmets, underwear, swimwear, compression bottoms, masks, socks or any other loose items) and any products marked as "Final Sale" are considered final sale. This is done for hygiene reasons.
5. Is my order eligible for free shipping?
OPM Sales offers free shipping across Canada on eligible orders of $199.99 or more before tax and after discounts. Standard shipping is available for a flat rate of $14.99 on orders below this amount. Large and extra large items are not eligible for free shipping or the flat rate—additional shipping charges apply as indicated on those product pages. Please check our complete Shipping Policy for eligibility and details.
6. Which shipping methods does OPM Sales offer?
Please check our Shipping Policy for the updated list of carriers we work with.
OPM Sales receives attractive shipping rates from these providers, which are passed on to our valued customers.
7. Can I change or cancel my order once placed?
We normally do not allow changes to orders once confirmed. However, our customer service team will always try their best to accommodate any requests as long as the order has not been processed at our end.
In such a situation we suggest that you call our customer service department at the earliest and also send an email.
8. How long does it take for OPM Sales to ship?
We ship out of our Distribution Center in Newmarket, Ontario and require 2 to 5 business days to process and package your order. Majority of shipments are delivered between 5 to 10 business days from the date of ordering.
9. How does online order curbside pick up work?
When checking out online, select “Store Pick-Up” and choose your preferred location (Aurora, Hamilton, Toronto, or SVP Newmarket). You’ll receive an order confirmation and a “Ready for Pick-Up” email when your order is ready—usually within 5 to 10 days. Bring a valid photo ID, the credit card used for purchase, and your confirmation email to pick up your order. Please check our Contactless Curbside Pick Up page for full details.
10. Can I put a product on hold at a store for pick-up?
Yes, products can be put on hold for up to 24 hours (ending the next day at closing time) for in-store shopping. Now you can also shop on our website and opt for shipping or curbside pick ups.
If you see a product on our website that you would like to pick-up in our store rather than have it shipped to you, please opt for Curbside Pick Up while checking out, which is available at select locations only.
11. How do I add items to my Shopping Cart?
Simply choose the colour and size via the dropdown menu of the item you are wanting to purchase. Once selected, click "Add To Cart".
If you are not seeing the size or colour you are looking for, that means we are currently out of stock.
12. What is your policy on damaged/defective merchandise?
Manufacturer’s Defects – 60 days from original date of purchase with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact.
- Merchandise that is damaged must be as a result of a manufacturing defect and not caused by regular wear and tear.
- Damages will be assessed at the discretion of the store manager.
- If the item is deemed to be a manufacturer’s defect, an exchange will be issued for the same/similar in-store/in-stock item.
For more information, please see our Online Return Policy.
13. How are you able to offer such great prices?
OPM Sales has a team of opportunity buyers, who are always on the hunt for the best deals from our suppliers, so that we can pass those savings on to you. We deal with large volumes of products, which allows us to negotiate competitively and bring our customers the best value possible.
14. Are all products 100% authentic?
At OPM Sales, we bring you 100% Guaranteed Authentic product, always. We do not sacrifice quality or authenticity for a great price. Every product at OPM Sales is sourced directly from trusted suppliers and is guaranteed authentic. We do not work with unauthorized or counterfeit suppliers, and we stand behind the quality of all our merchandise.
15. How do I track my order?
Once your order is placed and confirmed, please allow our fulfillment team 2 to 5 business days to process and ship your items. You can check the status of your order by logging into your account, using the links in your confirmation email, or through the Shop App powered by Shopify. After your order is shipped, a tracking number will be generated and added to your order updates.
You can track your package using the tracking number provided (not your order number or order ID) in the following ways:
- Shipping Carrier Website: Enter your tracking number on the website of the shipping carrier (such as Canada Post, Purolator, FedEx, etc.).
- Shopify Shop App: If you use the Shopify Shop App, you can view your order status and tracking information directly within the app.
- Tracking Websites: Use universal tracking services like 17TRACK to monitor your package’s journey—just enter your tracking number.
16. What brands and products do you carry in-store?
OPM Sales offers a wide selection of leading brands in apparel, footwear, accessories, housewares, electronics, beauty, toys, and more. Our product lineup is always changing, so visit us regularly to discover new deals and selections. Sign up our Newsletter for in-store promotions and deals.
17. What are your store locations and hours?
We have locations in Etobicoke (The Queensway), Hamilton and another coming soon in Aurora! We offer pickup in Toronto and Newmarket as well. Visit our Store Locations page for addresses, hours, and contact details.
18. Do you offer bulk, wholesale, or business purchase options?
Yes, OPM Sales offers volume discounts on our Bulk Deals page. We are not able to offer bulk discounts on every item, so please contact customer service team for more information about bulk purchasing and corporate services.
19. How can I share my comments, suggestions, or questions with OPM Sales?
At OPM Sales, your feedback is important to us—whether you want to recognize a helpful team member, share a suggestion, or ask a question about your shopping experience. Here are several ways you can reach out:
- Email: Send your comments, suggestions, or questions to customerservice@opmsales.com or the store-specific email found on our locations page.
- Phone: Call your local OPM Sales store directly for immediate assistance. Contact numbers are listed on our Store Locations page.
- In-Person: Share your experience with our staff at any OPM Sales store location. We love hearing from our customers face-to-face and are always ready to help.
- Google Reviews: Leave a review on our Google Business Profile to share your experience with others. Your feedback helps us improve and lets future customers know what to expect
Your feedback helps us continue to provide excellent service and great value to all our customers. Thank you for shopping with OPM Sales!