Returns & Exchanges Policy
OPM Sales has a very convenient return/exchange policy in place for all products bought online or in-store.
Holiday Return/Exchange Policy:
Items (excluding “Final Sale” items) purchased as of Nov. 1, 2022 can be exchanged until Jan. 31, 2023.
You can return products (excluding “Final Sale” items) within 30 days from the date of purchase.
No items can be returned/exchanged in-stores on Black Friday and Boxing Day.
To be eligible for a return/exchange, all merchandise must be:
- in the original packaging with tags attached,
- with original receipt/confirmation email,
- and not "Final Sale".
Final Sale items:
- All headwear - hats, headbands, helmets.
- All base-layer apparel - undergarments, swimwear, compression bottoms, masks and socks.
- Water bottles.
- Shoe care items.
- Any loose items or products marked as "Final Sale".
- Team Buys: Orders that consist of 6 or more items of the same style.
All the above listed items are considered Final Sale and CANNOT be returned/exchanged. OPM Sales reserves the right to designate any other item as non-returnable at any time and this will be noted on the product.
WAYS TO RETURN/EXCHANGE ITEMS
Items can be returned in two ways:
- At an OPM Sales location.
- By shipping to our Distribution Center.
However, items can be EXCHANGED ONLY AT AN OPM SALES LOCATION and NOT BY SHIPPING. Exchanges are dependent on availability and we encourage customers to check with the store location before arriving.
HOW TO RETURN BY SHIPPING ITEMS BACK
If you cannot visit a store location, you can choose to ship the items to our Distribution Center. The return shipping cost is handled by the customer.
Online orders must be returned using a prepaid courier and with a valid tracking number.
To ship your returns to us, please follow the steps below:
Step 1: Download the Online Returns Form and fill it out.
Step 2: Take pictures of the Online Return Form duly filled and the items being returned. Email these to firstname.lastname@example.org for an acknowledgement.
Step 3: Pack your returns securely, enclose the form, put the address label on the package and ship the items to our Distribution Center.
PLEASE NOTE: The original shoe box or product packaging should be enclosed in another bag/box before returning so as to protect the product packaging. You may re-use the bag/box which your shipment came in or another form of packaging to ensure that it adequately protects the original shoe box or product packaging.
Step 4: Email tracking details to email@example.com.
A refund will be issued if all the details are provided and after the products are received and inspected at our Distribution Center.
Refunds issued will be credited to the payment method that was used to purchase the items.
Refunds will be issued only for the product price + taxes paid by the customer. Shipping charges paid by the customer are non-refundable as these are exhausted when the original package is shipped to the customer by a third party shipping carrier.
OPM Sales reserves the right to refuse a return if the item is not eligible or does not meet the requirements stated above. An online or store credit may be issued depending on the condition of the item or the item may not be accepted at all.
Merchandise with manufacturer’s defects must be returned within 60 days from original date of purchase with original receipt. They must be unworn, unwashed, with the original packaging and tags attached and intact.
It must be a result of a manufacturing defect and not caused by regular wear and tear.
Damages will be assessed at the discretion of the store manager and this decision will be considered final.
Returns and exchanges for items with gift receipts follow the same timelines and policies as given above. However, there are no refunds in case of gift receipts and returns will result in store credit which never expires and can be used for future purchases.
- OPM Sales reserves the right to refuse an item being returned/exchanged.
- If you do not provide all of the details required, you may not be issued a refund.
- OPM Sales uses credible shipping providers but is not responsible for shipping, handling, and any additional charges for returned items. Any unlikely extra costs associated with the shipping companies are the responsibility of the customer.