Shipping policy

  • Free standard shipping on eligible orders $199.99+*
  • Flat-rate standard shipping:
    • Ontario & Quebec: $14.99 per order**
    • Other provinces & territories (except Nunavut): $19.99 per order**
    • Nunavut: $29.99 per order**
  • Large & Extra-Large items: additional per-unit charges apply and are not eligible for free or flat-rate shipping.
  • Purchasing multiple units, we recommend contacting our customer support team, as we may be able to offer a better shipping rate than the one displayed at checkout

* Order value is calculated before tax and after discounts and must be ≥ $199.99.
** Flat rates apply to standard shipping services only. For Express Shipping, contact us for a faster option at a low additional cost.

Note: When you choose “OPM Sales Shipping” at checkout, the carrier and service are selected at our discretion to get your order to you quickly and safely.

 

Large & Extra-Large Items

Some products are classified as Large or Extra-Large on their product pages. These items:

  • Do not qualify for free shipping or the $14.99 flat rate.
  • Incur additional per-unit charges:
    • Large: $25 per unit
    • Extra-Large: $50–$100 per unit (varies by product & region)

For very large orders, free shipping does not apply. We may contact you before shipment if additional charges are required.

 

Order Processing & Delivery Timing

Orders are processed and shipped out from our Distribution Center in 3 to 5 business days.

Transit: Most orders are delivered in 5–9 business days after shipment. Ontario and Quebec often arrive sooner; remote regions may take longer.

  • OPM Sales works closely with major carriers to ensure that orders are delivered at the earliest.
  • OPM Sales currently ships within Canada only.
  • Total typical timeline: 5–10 days from order to delivery in most cases.

 

Buy Online, Pick Up Free (In-Store or Curbside)

Prefer to skip shipping? Choose Free Pick Up at checkout. Available at our Ontario locations:

  • Queensway (Etobicoke)
  • Aurora
  • Newmarket
  • Hamilton
  • Dufferin (Toronto)
  • Scarborough
  • Steeles (Etobicoke)
  • Vaughan
  • Whitby (East GTA)
  • Niagara Falls
  • Kingston (Eastern Ontario)

We’ll notify you when your order is ready.

 

Quick Purchase-Related Answers (FAQs)

How is my order total calculated for free shipping?
Free shipping applies when your subtotal is $199.99 or more before tax and after discounts.
How do I know if an item is Large or Extra-Large?
It’s clearly indicated on the product page. Those items will show the additional per-unit shipping charge.
Can I get faster shipping?
Usually, yes. Please contact us for Express Shipping options at a low additional cost.
What is the status of my order?
While we’re processing your order (about 3–5 business days), status updates are limited. Once your order ships, you’ll receive an email with a tracking number. You can also check updates by logging into your account or using the Shop app.
Can I change shipping to a pickup location after placing the order?
Changes aren’t usually possible once an order is confirmed, but contact us ASAP and we’ll try to help if your order hasn’t begun processing.
My package shows delivered but I can’t find it. What should I do?
Check around the property and with neighbours/building management. Verify the address and delivery photo/notes (if provided by the carrier). If still missing, contact the carrier and then reach out to us—we’ll help guide next steps.
What if my cart has both standard items and Large/Extra-Large items—will shipping stack up?
At checkout, the system may combine the flat-rate shipping with per-unit Large/Extra-Large surcharges, which can over-estimate the final shipping cost. After we pack your order and book the shipment, we recalculate the actual carrier cost. If it’s lower than what you paid at checkout, we’ll reduce the shipping fee and issue a partial refund of the difference to your original payment method—no action needed.

 

Please note: OPM Sales takes full responsibility for handling an order and delivering it safely to the shipping carrier. Thereafter, the shipping carrier delivers the order to the customer. OPM Sales is not responsible for incorrect contact details provided by the customer or the delivery processes of the shipping companies.

We cannot be responsible for doorstep theft of packages delivered by shipping carriers.

For any further questions regarding shipping or your order, our customer service team is happy to help. Please contact our customer service department. Thanks again for choosing a Canadian-owned business.

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